A tap that won’t turn off isn’t just an inconvenience, it can also lead to significant costs, including higher energy bills and potential damage to your home. If you find yourself in this situation, it’s helpful to understand the possible causes and how to address them.
The most common reasons a tap won’t turn off include:
- A stripped tap handle
- A worn-out washer
- A broken valve
Let’s explore these issues in more detail and discuss how to fix them.

REASONS WHY YOUR TAP ISN’T TURNING OFF
There are several possible reasons why your tap might not turn off completely. Before attempting to identify the cause or make any repairs, it’s crucial to turn off the mains water supply as soon as possible. Typically, the mains water tap can be found under the kitchen sink, so it’s a good idea to locate it now for future reference.
In some cases, especially in older homes or where water damage has occurred, a persistent tap issue might be linked to underlying structural or cabinetry problems. If your tap won’t turn off due to hidden timber swelling, misaligned joinery, or decaying surfaces behind walls or vanities, Roseville Building Services can help assess and repair the broader damage. They specialise in complex carpentry and building repairs that often accompany long-term plumbing issues.
If you’re unsure or need professional assistance, our team provides reliable plumbing maintenance services across Brisbane West, Ipswich and Greater Springfield.
The three primary reasons taps fail to turn off are:
THE TAP HANDLE IS STRIPPED
If your tap continues to spin when you try to turn it off, the issue is likely a stripped handle, meaning it can no longer thread properly. This is often caused by corrosion that develops over time. The most effective solution is to replace the tap handle entirely. Even if only one tap is affected, it’s a good idea to replace both handles at the same time for consistency and reliability.
In some cases, what seems like a simple tap issue could actually be caused by pressure build-up from underlying drainage problems. If you’re noticing slow sinks or unusual noises as well, it may be worth having your blocked drains professionally inspected to prevent further damage.
THE TAP NEEDS A NEW WASHER
A broken washer could be the reason your tap isn’t functioning properly. This is a common issue, often caused by a crack or general wear and tear from regular use.
While you can try disassembling the tap and replacing the washer yourself, it’s advisable to contact a licensed professional plumber if you’re unsure how to proceed.
A professional can inspect the tap, replace the washer if necessary, or identify the root cause if the issue lies elsewhere.
THE VALVE IS BROKEN
With frequent daily use, it’s common for a tap’s valve to wear out or break over time. If this occurs, you can attempt to replace the valve yourself. To do this, you’ll need to remove the handle and any shroud covering the valve. If you encounter difficulty removing the valve, particularly with older taps, applying some WD-40 can help loosen it. However, if you’re not confident in your DIY skills, it’s always a good idea to contact a plumber for assistance.

STILL GOT ISSUES WITH YOUR TAPS?
If you’re still dealing with leaking taps, don’t hesitate to get in touch with us.
The friendly and experienced team at ASSURE Fix Plumbing is here to help resolve the issue quickly and professionally. We offer prompt service, transparent pricing, and quality workmanship across Brisbane West, Ipswich and Greater Springfield.
Plumbing Done Right.
Frequently Asked Questions
Why won’t my tap turn off?
Usually, it’s a worn washer, damaged valve, or stripped handle. These parts wear out over time. Assure Fix Plumbing can quickly diagnose the issue and repair it properly the first time.
Is a dripping tap serious?
Yes. Even a small drip can waste thousands of litres of water each year and increase your bills. Our team can fix leaking taps fast, saving you money and preventing further damage.
Can I fix a tap myself?
You might be able to replace a washer, but internal damage isn’t always visible. If you’re unsure, Assure Fix Plumbing offers reliable, hassle-free repairs with upfront pricing.
Why does my tap keep spinning?
A spinning tap usually means the handle is stripped and no longer gripping the valve. We can replace the faulty parts and ensure everything works smoothly again.
When should I call a plumber?
If the tap won’t shut off, keeps leaking, or you notice water under the sink, it’s time to call a professional. Assure Fix Plumbing provides prompt, same-day service across Brisbane West, Ipswich, and Greater Springfield.